General Terms and Conditions

These Terms and Conditions set out the rules that govern use of the Wild West Wins website and services. They explain the relationship between us and our users, how accounts should be used, and the basic rules that apply to promotions, payments and disputes. By registering and using our services you accept these terms and any rules referred to within them.

Account responsibilities

Account holders are responsible for keeping login details secure and for any activity that occurs under their account. We permit one account per person, household or payment method unless we agree otherwise in writing. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraudulent, abusive or irregular activity is suspected.

Eligibility requirements

You must be at least 18 years old and legally permitted to gamble in your jurisdiction to open an account. We may refuse registration or restrict access where local law prohibits participation. Account verification (KYC) is required before certain services are available - for example, before processing withdrawals - and may include requests for photographic ID, proof of address and proof of payment method.

Acceptable platform use

Users must not use the platform for money laundering, bonus abuse, collusion, or any activity intended to manipulate outcomes. Use of VPNs or falsified information to hide location or identity is prohibited. We reserve the right to limit access, void bets or withhold winnings where prohibited activity is detected, and to take further action where required.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms that accompany each offer. Typical rules include minimum deposit requirements, wagering requirements, eligible games and maximum bet restrictions while wagering. Bonus funds are not real cash until wagering conditions are met. We may require verification before releasing any funds derived from promotions and reserve the right to reclaim or void bonuses in cases of suspected abuse.

Deposits and withdrawals

We accept a range of payment methods. Deposit and withdrawal options, processing times and limits may vary by method and by jurisdiction. Withdrawal requests are subject to verification checks and may be delayed until identity and source of funds are confirmed. Third-party payment provider fees may apply; we will advise where we charge a fee. Withdrawal limits and processing schedules are published in your account and can be adjusted for security or regulatory reasons.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve the matter directly. Support can be reached at [email protected]. We aim to acknowledge complaints promptly and to investigate thoroughly. If an issue cannot be resolved internally we will explain any further steps available to you, including independent dispute options where applicable to your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be published on the site and notified to registered users via the account area or by other reasonable means. Continued use of our services after changes are posted constitutes acceptance of the updated terms. Where required, we will provide a clear notice and any transitional arrangements for affected accounts.