Responsible Gambling

At Wild West Wins we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their activity. That means offering clear tools, transparent limits and straightforward support to help you play safely and within your means.

Our player protection principles

We focus on prevention, early intervention and fair treatment. We monitor account activity to identify risky patterns, we respect customers who choose to limit or pause play, and we handle requests for support promptly and without judgement. Our approach is practical and player‑centred.

Activity-control tools

Deposit limits

You can set personal deposit limits for your account at any time. Limits are available on a daily, weekly or monthly basis and can be adjusted via your profile. Changes may take effect immediately or after a short waiting period to prevent impulsive increases.

Loss and wager limits

Loss limits let you cap how much you can lose over a set period. Wager limits reduce the amount you can stake per session or per day. These controls apply across real-money play and are designed to keep sessions affordable.

Time limits and session tools

Use session reminders and time‑out options to manage how long you play. Time‑outs allow short breaks from gambling (for example 24 hours up to several months) while session reminders prompt you when you’ve been active for a chosen period.

Self-exclusion and account breaks

If you need a longer break, you can self‑exclude from our services for a fixed period or permanently. During self-exclusion your account will be blocked for play, deposits will be disabled and we will not send marketing communications. For permanent self‑exclusion you can request account closure in line with our verification procedures.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, spending more time than intended, borrowing to gamble, or neglecting responsibilities. If you notice these changes in your behaviour or in someone close to you, it is important to act early and use available controls.

Practical tips to stay in control

Set budgets before you play and stick to them, use deposit and loss limits, take regular breaks and avoid gambling when you’re stressed or under the influence. Treat gambling as entertainment, not a way to make money, and review your activity using your account history.

Professional help and support organisations

If you need additional support, contact recognised UK organisations such as GamCare, BeGambleAware or Gamblers Anonymous. These services offer confidential advice, counselling and treatment options. If you would like help applying limits or self‑exclusion, contact our support team and we will assist you promptly.