User Privacy Policy
This Privacy Policy explains how we at Wild West Wins collect, use and protect personal information when you create an account, use our website or play with us. We respect your privacy and set out the types of information we gather, how we use it, who we may share it with and the choices you have about your data.
Types of data we collect
We collect information you give us directly and information generated by your use of our services. This includes data you provide when registering, making deposits or contacting support, together with technical and transactional records created while you use the site.
Personal data
Personal data covers name, date of birth, address, email, telephone number and identity documents provided for verification (for example passport or driving licence). We also hold account credentials and any communications you send to our support team.
Technical data
Technical data includes your IP address, device and browser information, operating system, cookie identifiers, and performance logs. This helps us secure accounts, detect fraud and keep the site running smoothly on desktop and mobile.
Transactional data
Transactional data covers payments, deposits, withdrawals, wagering history, game activity and related records needed to carry out transactions, manage your account and meet anti-money laundering checks or fairness investigations.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, manage responsible gambling tools, respond to enquiries and provide customer support. We also use aggregated data to analyse site performance, improve services and detect suspicious activity.
Data protection practices
We store personal data securely and limit access to authorised staff and our service providers. Technical safeguards include encryption for data in transit and controls around access to stored information. We regularly review our security measures to reduce the risk of unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, measure site usage and deliver relevant content. You can manage cookie settings via your browser, though disabling certain cookies may affect how parts of the site work.
Information sharing and third parties
We may share personal data with payment processors, identity verification services, game providers, IT and hosting partners, and professional advisers who help us operate the service. We only share what is necessary for the specified purpose and require third parties to protect your information.
User rights
You have rights to access personal information we hold about you, to request correction of inaccuracies and to ask for deletion of data where permitted. You can also object to certain processing and request restriction of processing in some circumstances.
Access, correction and deletion
To exercise your rights or update your details, contact us at [email protected]. We will respond and provide information on next steps within a reasonable timeframe and in line with applicable data protection requirements.
Privacy policy updates
We may update this policy to reflect changes in our practices. Significant changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes indicates acceptance of the updated policy.