Reach Out to Us
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact us for assistance with deposits, withdrawals, verification, or responsible gambling enquiries. We provide prompt, helpful replies via email and phone so you can get back to play. Our support centre follows data protection and authorised procedures to keep your account safe and to handle enquiries in your favour. Typical response times vary by channel.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, best for account queries and technical issues) |
| General enquiries | [email protected] (press, business and general enquiries) |
| Affiliate enquiries | [email protected] (affiliate support and partnership applications) |
| Phone | +44 20 7946 0823 (UK line, press 1 for support) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time); email replies outside hours |
Support via Email
Email is the preferred contact method for detailed requests, account issues or cases requiring documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any supporting documents as PDFs or images and allow up to 24 hours for a full reply.
Submit Your Inquiry
Response Time
Most enquiries are answered within one business day. If your case requires extra checks - for example payments, security or KYC - it may take longer depending on complexity and the information required. We aim to keep you updated during any delay and will reply as soon as new information is available. Thank you for your patience.
Feedback
Your feedback helps shape Wild West Wins. If you have suggestions, ideas or issues, please send them our way via the in-site feedback form or live chat. We review every message carefully and use comments to refine games, offers and site features. Thanks for helping us make the site easier to use and more enjoyable for everyone.